Terms and Conditions

Booking and payment

Booking:
Bookings are made via the secure pages on our web site or by telephone.
We accept Amex, Visa, MasterCard, Visa Delta, Switch, JCB and Solo card for reservations. In some cases credit cards accepted to secure reservation may not be accepted at certain serviced apartments. Please check each serviced apartment's page as to what forms of payment are accepted at the reception desk. Each booking is handled personally by a member of our staff. There is a 10.00 per cent non-refundable deposit taken for each serviced apartment reservation. By making a booking you agree that this charge is non-refundable in any circumstances (including cancellation). The remainder to pay (90.00 per cent) may be asked to be paid before arrival. (depending on the serviced apartment policy). By making a booking for a serviced apartment you agree that the outstanding payment may be requested before arrival and may be non-refundable in the case of a cancellation. All rates quoted include all charges and taxes unless otherwise specified. It is the customer's responsibility to check the rates before booking. Studios92.com T/A Studios-london.com reserves the right to refuse or cancel bookings when the booking deposit cannot be processed via the credit card details.

When booking via the web site, you shall be charged the '92 Rate' or 'Studios92 Rate' as listed on the page of the serviced apartment unless otherwise specified. Bookings without credit card details are replied to and then removed from the system.

Booking by Fax:
Reservations made by fax are accepted only with valid credit card details. Due to the additional handling time, fax reservations have a longer turnaround time and are not suitable for last-minute or urgent bookings. Each reservation fax must also contain an e-mail address of the customer, so that the confirmation can be sent back via e-mail (see Confirmation by Fax below).

Credit Card Information:
Serviced apartment reservations can be made with another person's card details; permission and billing details are required. Please note that for security purposes, the cardholder may be contacted to make sure any charge is authorised.

Studios92.com Ltd T/A Studios-london.com treats credit card security very seriously. Our secure booking form is protected by 128-bit SSL (Secure Socket Layer) encryption. We do not suggest sending credit card details via standard e-mail. Studios92.com Ltd T/A Studios-london.com will not be responsible for, and will not accept any card details that are sent this way. If you are concerned about your card details, please contact a member of our staff.

Liability of Credit Card Transaction:
If unauthorised charges appear on your credit card statement for the card used to make the booking, any time during or after you make your reservation, conduct your transaction or disclose your credit card details on the web site, Studios92.com T/A Studios-london.com (or associated sites) shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure.

Apartment Type:
Please be sure to specify clearly on the booking form the type of apartment required. If two prices are given next to each other on the web site, the lower rate is a basic (non deluxe) apartment. If no option is specified the reservation team will assume the booking is for a basic (non deluxe) apartment. All serviced apartment options are self-catering and do not include breakfast. The management of the apartments reserve the right to limit the number of guests to an apartment.

Payment before Arrival: Most serviced apartments require balancing the outstanding payment before arrival, unless specified.

Group Bookings: Please contact our staff before placing group bookings. The rates or conditions of group bookings may change according to the size of the group, time of the year and the length of stay.

Serviced Apartment Listings: Whilst great care is taken to ensure the details of the serviced apartment match the listing on Studios92.com T/A Studios-london.com and its related web sites, Studios92.com Ltd T/A Studios-london.com accepts no responsibility for details or rates that the serviced apartment management may have changed without notice.

Confirmation

Reservation Confirmation: After completing the booking form, you will receive an automatic e-mail with your booking form details. This is not a confirmation. Once your booking is received and processed, you will receive a confirmation by e-mail. Please read this confirmation carefully - it contains your reservation number, all of the relevant details and information for check-in. The confirmation should be printed out as your reference.

Studios92.com Ltd T/A Studios-london.com shall not be liable for any losses as a result of the printed confirmation not being produced on arrival. It is also a condition that a customer must report any errors concerning the booking confirmation immediately to the staff, so that another confirmation can be sent.

Studios92.com Ltd T/A Studios-london.com accepts no liability for bookings not received or processed due to data incorrectly entered into the booking form, including e-mail address, fax or phone numbers.

If the Serviced Apartment is Full: If your chosen serviced apartment is not available, our reservation team will contact you via e-mail to arrange or offer equivalent accommodation. Failure to reply or contact our team regarding your reservation will mean your booking will be removed from the system. In this case another booking form will need to be submitted to resume the process.

Room Assignment: The serviced apartment management reserves the right to change the room of equal or better standard (and requirements) during or before your stay.

Confirmation by Fax: Confirmations are only sent via e-mail. If you require a faxed confirmation, there is an extra charge of 5.00 pound (GBP) per booking.

Changing / Cancelling Bookings

Changing Bookings:
Changing of arrival date requires 14 days written notice. Failure to change your arrival date within the notice period means surcharges arise ranging from one night to the entire stay booked. Extending the stay is possible depending on room availability. Please note that shortening a stay requires at least 72 hour notice (according to serviced apartment policy). The 10.00 per cent deposit taken for the original booking are non- refundable.

Cancelling Bookings:
To cancel your apartment booking you need to contact the reception desk of the apartments directly. The telephone number and details are supplied on your confirmation. Some apartments may require written notice. Failure to give the notice specified for cancellation may mean additional charges. This charge is in addition to the non-refundable deposit already taken for reservation and any additional deposit from the apartments. As agreed above, the 10.00 per cent (GBP) charge is not refundable regardless of cancellation notice. As a courtesy, you are welcome to also notify a member of Studios92.com T/A Studios-london.com staff.

Arrival

Arrival Instructions:
On your booking confirmation the address of the serviced apartment and the nearest tube station are listed. Please ensure that your arrival time matches with the reception times of the serviced apartment. Ensure that you allow enough travel time from your airport to the serviced apartment. You can see the opening hours of the reception desk on each serviced apartment page. If you are going to arrive late, we suggest a serviced apartment with a 24 hour reception desk. Studios92.com Ltd T/A Studios-london.com accepts no responsibility for bookings made without consulting the opening times of the reception desk before booking. Studios92.com Ltd T/A Studios-london.com shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in accommodation, sickness, weather strikes or any other cause. All such losses, additional expenses or claims will be borne by the person who has booked the accommodation. Any questions or issues with the serviced apartment should be brought to the attention of the manager of the serviced apartment on arrival.

Departure

Leaving your accommodation:
Please ensure to arrange your bill is in order before departure. Failure to arrange payment means the serviced apartment management may charge the outstanding amount on the credit card used to make the reservation. Any errors on your bill on departure are to be brought to the attention of the serviced apartment staff.